Industry solution
Quote it right, send a vetted pro, keep the plan, pay the pro on time
Quotes, pro vetting, route days, recurring plans, complaints and payouts for cleaning, pest control, repair and moving businesses.
The problem
Home services run on phone calls, shared inboxes and spreadsheets. Quotes are guessed, insurance lapses unnoticed, sick calls scramble route days, plans end after a declined card, complaints miss their window and payouts go unexplained.
Home services are bought on trust and delivered by strangers inside people's homes. Cleaning, pest control, handyman and appliance repair, and local moving each have their own pricing logic, their own promises and their own busy seasons: moves bunch up at month-end and through the summer, pests follow the weather, and cleaning demand rises before holidays and at every move-out. Many companies and marketplaces now run several of these service lines at once, some through employed crews and many through networks of independent pros.
Most of the work still runs on a patchwork: a phone line and a booking form, quotes built in a spreadsheet, background checks and insurance certificates in separate portals, route days in a shared calendar, plans in a billing tool, complaints in a shared inbox and payouts in a spreadsheet the night before. Every hand-off between them is a place where the scope of a job, a certificate expiry, a customer's preferences, a skipped visit or a disputed job gets lost.
Margins are thin and reputations are public. A job that runs over its quote, a pro whose insurance lapsed, a re-clean that missed its window or a payout a pro cannot follow costs money and trust at the same time, and review sites make every lapse visible. Good independent pros can choose other platforms, so the way they are scheduled, supported and paid matters as much as how customers are served.
Founder or general manager
Take rate and margin by service line, repeat customers, and whether growth is held back by pro supply or by the office.
Marketplace or operations lead
Pros vetted and live quickly, route days full and tight, the same pro at each home and the promise kept on every visit.
Dispatcher or scheduling coordinator
Knowing who can cover a sick call and who already knows the home, and telling the customer before they have to ask.
Pro success and vetting lead
Background checks, insurance certificates naming the right clients and tax forms kept current, and repeat complaints raised with a pro early.
Customer care lead
Quotes that match the job, complaints resolved inside the guarantee window and review replies written from the facts.
Finance lead or controller
Weekly payouts that reconcile, holds on disputed jobs and recurring plan revenue that does not quietly lapse.
A day in the life
Nadia runs operations for a marketplace that books cleaning, pest control, handyman and appliance repair, and local moves through about 150 independent pros, with one dispatcher, a vetting lead, a customer care team of four and a part-time finance lead. It is the last week of May: moving season has started, the ants are back and every recurring cleaning route is full. The week below is fictional, but each moment in it is a common one in home services.
Monday, 8:10 a.m.
The weekend left sixty-two quote requests across email, the web form and text messages. Saturday's move for Grace Liu was quoted on Friday from a phone call as a two-bedroom, four-hour job for a three-person crew; on the day it was a third-floor walk-up with a sleeper sofa and an upright piano, the crew ran three hours over, and because the quote never said whether it was binding or not-to-exceed, Grace is disputing the bill. In the same inbox sit a standard clean booked for a home with two shedding dogs, and a message that just says 'fridge not cold', with no brand, model or photo.
How this is solved: Quotes built from photos and room lists, not a guess on the phoneMonday, 11:30 a.m.
A property manager who sends Larkmoor her move-out cleans asks for a current certificate of insurance, naming her company as additional insured, for the pest control pro booked at her building on Thursday. Nadia finds that the one on file expired in March and names nobody, and that the same pro's state applicator license renews this month. Fourteen new applicants wait in a shared inbox, their background checks started in one portal, their ID photos in another and their tax forms in an email thread, and a handyman was switched on in the app last week before his check had come back.
How this is solved: Vetting independent pros, and noticing when a certificate lapsesTuesday, 6:45 a.m.
Luz Ramírez, who cleans five biweekly homes in the Eastside zone every other Tuesday, texts that she is sick. Paolo, the dispatcher, reshuffles by text: two homes go to a cleaner coming from the far west side who spends most of the morning driving, one goes to a new pro who has never been inside, and Mrs. Castellano, whose last four cleans were all with Luz and whose cat must stay in the bedroom, is not told who is coming. Two homes are simply pushed to Thursday without a call.
How this is solved: Route days that keep the same pro and a short driveWednesday, 2:00 p.m.
Ruth Adler, the finance lead, brings the monthly plan report: thirty-one biweekly cleaning plans had a declined card, twenty customers skipped two visits in a row, and nine plans were canceled, four of them with the note 'different cleaner every time'. A pest plan member between quarterly visits has called twice about ants in her kitchen, and the free re-service her plan includes has no slot, because nobody left room for re-services on the route days.
How this is solved: Recurring plans that quietly end after skips and a new cleanerThursday, 6:20 p.m.
A one-star review lands on the public listing: 'Movers scratched my hardwood and nobody answers.' Priscilla Owens has called twice since her move on Saturday. Tomasz, the crew lead, says the scratch was already there, but there are no condition photos from before the move to show either way. In the same hour a cleaning customer reports a bathroom that was skipped; the re-clean promise is 24 hours, the note sits in the shared inbox and the cleaner has not been told. The owner, Kenji Watanabe, is drafting an angry reply to the review before anyone has opened the job.
How this is solved: Complaints, re-cleans and damage claims before the one-star reviewFriday, 3:30 p.m.
Payouts go to 148 pros tonight. The spreadsheet adds commission, card tips, pest bait and an appliance part that pros paid for themselves, but Tomasz's crew payout includes Priscilla Owens's move in full while her damage complaint is unresolved, one re-clean is being paid twice, and three pros have already emailed to ask why this week is short. Kenji wants to know which service lines make money after re-cleans, refunds and card fees, and nobody can tell him before Monday.
How this is solved: Weekly payouts every pro can check, and margin by service lineNone of this is unusual; it is the ordinary friction of a home services business in its busy season. The challenges below show how Burdenoff products are designed to share one record from the first quote to the pro's payout, so that Nadia's team can meet the next month-end with quotes that match the job, pros who are cleared, route days that hold together and payouts every pro can follow.
Challenges and how they are solved
Each challenge shows the problem as it happens, how the products are designed to hand work to each other, and the concepts that illustrate it. Share any challenge on its own.
Answers are in plain business terms. Choose Technical, or open any technical detail, to see how it works under the hood.
Challenge 1 of 6
Home services are priced on scope the office cannot see. A local move depends on rooms, stairs, long carries, bulky items and the crew and truck it needs; a house clean on size, bathrooms, pets and whether it is a standard, deep or move-out clean; a pest job on the target pest and the size of the home; an appliance repair on the brand, model and symptom. Requests arrive by web form, text and email, and quotes are built from whatever the customer remembered to say. The piano and the third-floor walk-up appear on the day, the crew runs over, and when the quote never said whether it was binding or not-to-exceed, the customer disputes the price. Two shedding dogs turn a standard clean into a deep one, and an appliance technician's first trip is spent reading a model plate.
Jobs run over their quote, disputes and refunds eat the margin, crews are sized wrong, and appliance repairs take two trips because the model and part were unknown.
Botlit is designed to ask the right questions for each job, collect photos of stairs, bulky items or a model plate, and draft a quote from your price book. An estimator approves unusual items like a piano and says whether a move price is binding or not-to-exceed. MoveTheWheels checks a crew and truck are free, and the customer books and pays a deposit in Kadaikodi.
Technical detail
Unlike an emergency repair call, most home service jobs can be scoped from what the customer shows. Botlit is designed to run a quote intake agent on web chat and WhatsApp that works from the company's configured price book: room by room with photos of bulky items, stairs and parking for a move; size, bathrooms, pets and clean type for cleaning; the target pest for pest control; a model plate photo and the symptom for appliance repair. It drafts a quote with each line tied to the price book; an estimator approves anything outside it, such as a piano, and sets whether a move is a binding or not-to-exceed estimate. For moves, the draft is designed to check crew and truck availability in MoveTheWheels. The approved quote is designed to pass to Kadaikodi, where the customer confirms the scope, picks a slot and pays the deposit or diagnostic fee, and the scope and photos travel with the booking to the pro.
Customers book against a scope they confirmed, crews arrive sized for the job, and appliance technicians arrive knowing the model they will work on.
Botlit
The intake conversation: room-by-room questions and photos, a draft quote with each line tied to the price book, and out-of-book items such as a piano sent to an estimator before anything is promised.
Works with Kadaikodi, MoveTheWheels
Kadaikodi
The booking screen pattern: slot, address, notes for the pro and the price, which here would carry the approved quote.
Challenge 2 of 6
A home services marketplace sends people who work for themselves into customers' homes, so trust is the product. Each independent pro has to pass an identity check and a background check through the marketplace's screening provider, send a certificate of insurance, often naming the property managers and commercial clients they work for as additional insured, and have a tax form on file before the first payout; a few service lines, such as pest control, also need a license. Applications arrive faster than the office can review them, the checks live in separate portals and a shared inbox, and nothing watches expiry dates once a pro is live. A pro is switched on before a check comes back, insurance lapses in the spring and nobody knows until a property manager asks for a certificate that names her company.
Pros work jobs they are not cleared for, commercial clients cannot get a current certificate, good applicants wait weeks to start, and one incident can cost the marketplace its reputation.
CrewFoundry is designed to track each applicant's identity check, background check, insurance certificate and the clients it names, any license and the tax form in one place. Each morning FluidGrids warns the pro and your vetting lead a month before anything expires. Only pros who pass every step go live in Kadaikodi, and when a document lapses, only the services that need it pause.
Technical detail
Unlike an employer tracking its own technicians' licenses, a marketplace vets people who run their own small businesses. CrewFoundry is designed to hold each independent pro as a contractor profile moving through a vetting pipeline: identity, background check result from the screening provider, certificate of insurance with its limit, expiry and the clients named as additional insured, licenses by service line where needed, tax form on file and a supervised trial job, each step with an owner and a date. A FluidGrids schedule can run each morning to warn the pro and the vetting lead thirty days before a certificate or license expires, and to flag stalled checks. When a pro clears every step, the board is designed to mark them ready in Kadaikodi, where each pro is set up as their own merchant with services, area and hours before the listing goes live. When a document lapses, the board is designed to hand Kadaikodi a pause for only the service lines that need it.
Every pro in a customer's home has passed the checks the marketplace set, expiries are chased a month ahead, and a lapse pauses only the work it affects.
CrewFoundry
The vetting board: every applicant and live pro with background check, insurance certificate and additional insured, licenses and tax form, expiries counted down and pauses applied per service line.
Works with Kadaikodi, FluidGrids
Kadaikodi
The onboarding pattern: documents reviewed step by step before a listing goes live, used here for each pro's own listing once the vetting board has cleared them.
Challenge 3 of 6
Recurring cleaning and pest work is not dispatched call by call; it is planned as route days. A cleaner works the same zone every other Tuesday, a pest technician covers a set of neighborhoods in each week of the quarter, and customers want the same pro every time: someone who knows where the key is, that the cat stays in the bedroom and which rooms to skip. When a pro calls out sick, drops a day or leaves the platform, the dispatcher reshuffles by text: homes go to whoever answers first, often a pro coming from across town, customers are not told who is coming, and some visits are quietly pushed to another day. New recurring customers are added wherever a slot happens to be open, so zones sprawl and drive time grows week by week.
Long drives between homes, lost continuity with customers, missed or late visits after every call-out, and pros whose days are half empty in one zone and overbooked in another.
MoveTheWheels is designed to plan each pro's regular visits as fixed route days in one zone, so the same pro returns to each home. When a pro calls out, it suggests nearby pros who know the home and have the right skills in CrewFoundry; a dispatcher approves and the customer hears who is coming. Pros see their rotation in MoveTheWheels and each visit in Kadaikodi.
Technical detail
Unlike a dispatch board built around the day's emergency calls, recurring work is planned weeks ahead. MoveTheWheels is designed to hold each pro's two-week rotation: the zone for each weekday of Week A and Week B, every recurring visit with home notes, drive time per zone day, how many of each home's recent visits had its usual pro, and room left for new customers. Subscriber Bot plans are designed to supply frequency and skips, and a new plan is offered a zone day with room. When a pro calls out, that day opens on its dispatch board, with stand-ins ranked by drive time, by whether they know the home and by skills CrewFoundry records, such as pet-friendly work; a dispatcher approves and the customer is told who is coming. CrewFoundry is designed to show each pro's booked hours against the availability they set. The rotation and move-day photos are designed to sit in the MoveTheWheels driver app, and each visit's task and the weekly statement in the Kadaikodi worker app.
Call-outs are covered by pros who know the home, customers hear who is coming before the door opens, and zones stay tight as new customers join.
MoveTheWheels
The two-week rotation by zone and weekday, how often each home had its usual pro, drive time per zone day and room left for new recurring customers.
Works with Subscriber Bot, CrewFoundry, Kadaikodi
MoveTheWheels
The day-of pattern for a call-out: one lane per pro, stand-ins ranked by drive time and fit, and a button that assigns the visit and tells the customer.
CrewFoundry
Each person's booked load week by week, with a skills match and availability, the pattern for seeing which pros have room for new recurring homes.
Challenge 4 of 6
Recurring plans are the steadiest revenue in home services: weekly or biweekly cleaning, and quarterly pest control with free re-service between visits. They rarely end with a phone call. A cleaning customer skips once for a holiday, again for house guests, and then cancels in the app; the note says 'different cleaner every time', because each call-out sent someone new. A card declines and nobody follows up. Pest plan members call about ants between visits and find no slot for the re-service their plan includes, because the route days were built without room for it. The plan list sits in the billing tool and the visits sit in the schedule, so nobody sees the pattern until the plan is gone.
Recurring revenue leaks away one quiet cancellation at a time, and members who paid for re-service or a usual pro do not receive it.
Subscriber Bot is designed to show every cleaning and pest plan with its skips, declined cards and the reasons people cancel, such as a new cleaner each time, and to suggest a save for each member at risk, for a person to approve. Each morning FluidGrids finds plans that need attention. MoveTheWheels brings back the usual pro and books owed pest re-services into time held on route days.
Technical detail
Where a maintenance agreement turns on its yearly renewal, a cleaning plan is lost visit by visit. Subscriber Bot is designed to run the company's plan desk, drawing on its planned provider-side retention tools: each plan with its frequency, price, payment status, skips and visits owed; churn reasons read from cancellation notes, such as a change of cleaner; and members predicted to leave, each with a suggested save such as a longer interval, a pause or the return of their usual pro, queued for a person to approve. A FluidGrids schedule can run each morning to find second skips in a row, declined cards and re-services owed. Card-update links are designed to go through Kadaikodi checkout; requests to restore a usual pro go to the MoveTheWheels route day planner, which shows each home's record with its usual pro; and owed pest re-services go into the slots each pest route day holds for them.
Second skips and declined cards are worked the week they happen, members keep their usual pro, and every re-service a plan promises has a slot.
Subscriber Bot
The plan-member pattern: visits owed and declined cards per member, with owed re-services batched to route days.
Subscriber Bot
Churn reasons and members predicted to leave, each with a suggested save such as a longer interval or a pause, waiting for a person to approve.
MoveTheWheels
Where saves become visits: each home's record with its usual pro, and re-service slots held on each pest route day.
Works with Subscriber Bot, CrewFoundry, Kadaikodi
Challenge 5 of 6
Every service line carries a promise: a re-clean within 24 hours if something was missed, a free re-service if pests come back, a return visit if a repair fails, and a claims process if movers damage something. Complaints arrive by phone, text, email and review sites, and sit in a shared inbox while the promise window runs out. The pro is often not told. On moving jobs there are no condition photos from before the move, so the crew and the customer argue about whether a scratch was already there. The first reply a customer sees is often a hurried answer to their one-star review, and nobody links the complaint to the pro's record, so the same problem repeats with the next customer.
Guarantee windows are missed, damage claims become arguments without evidence, pros repeat the same mistake, and a public review becomes the only record of what happened.
Botlit is designed to take complaints by chat, gather photos and send each to the right place: a re-clean, a pest re-service or a damage claim. Kadaikodi keeps every case against the original booking with its deadline, offers the re-clean to the same pro first and holds that job's payout. Movers' before-and-after photos, taken in MoveTheWheels, give every damage claim evidence from the move.
Technical detail
Botlit is designed to take complaints on web chat and WhatsApp, answer from the live booking record, collect photos and route each case by type: a missed area to re-clean, pests returning to re-service, damage to claims. Kadaikodi is designed to hold each case on a complaint desk against the original order, with the promise window counting down, the re-clean offered first to the original pro, and damage claims carrying the crew's condition photos and the customer's sign-off, captured at the door in the planned MoveTheWheels driver app before loading and after unloading. Opening a case is designed to hold that job's payout until the case closes. Closed cases and repeat patterns are designed to pass to the pro's CrewFoundry record, and the reply to the public review is written in Kadaikodi from the case facts.
Re-cleans and re-services happen inside their window, damage claims rest on photos, and every review reply is written from the facts of the job.
Kadaikodi
Each complaint against its original booking: the promise window counting down, a re-clean or re-service offered to the original pro, damage claims with move-day photos and a payout hold.
Works with Botlit, MoveTheWheels, CrewFoundry
Botlit
The intake pattern: an agent answers from the live order record, cites it, and follows escalation rules such as damage to claims and refunds to a person.
MoveTheWheels
The crew's phone at each stop, with photo capture and a signature pad, used here for condition photos and the customer's sign-off before loading and after unloading.
Challenge 6 of 6
Independent pros are paid weekly, and each payout is built from many parts: the job price, the marketplace's commission, tips customers added, reimbursements for materials the pro bought, such as pest bait or an appliance part, adjustments for re-cleans and refunds, and holds on jobs with an open complaint or damage claim. Most marketplaces assemble it in a spreadsheet the night before. Pros cannot see how their number was reached, so the office spends Monday answering emails, a re-clean is paid twice, a disputed move is paid in full, and year-end earnings totals for each pro are rebuilt from bank exports. The owner sees revenue, but not what each service line keeps after re-cleans, refunds and card fees.
Pros lose trust in the marketplace, payout errors cost money in both directions, and the owner cannot see which service lines and zones actually earn a margin.
Kadaikodi is designed to build each pro's weekly statement from their finished jobs: price, commission, tips, materials, re-clean and refund adjustments, and holds on jobs with an open complaint. A person approves the run, and pros see it in the app they use for jobs. FluidGrids passes job figures to BigConsole, which shows the owner what each service line and zone keeps.
Technical detail
Drawing on its planned payouts and settlement, Kadaikodi is designed to build each pro's weekly statement from completed orders: job price, commission at the rate the marketplace sets for that pro, tips, approved materials, re-clean and refund adjustments, and holds the complaint desk placed on open cases, with every line tracing back to its order. The run waits for a person to approve it, and each pro, set up as their own merchant, sees the same statement in the Kadaikodi worker app they use for tasks. Year-end earnings totals per pro stay with the ledger for the finance lead and their tax adviser to use. FluidGrids can deliver each closed job's figures into a BigConsole data sink, and BigConsole shows the owner contribution by service line, zone and pro, with an Explain panel that cites the figures behind a change, such as re-clean cost rising in one zone.
Pros see how every payout was reached, disputed jobs are held rather than paid twice, and the owner sees margin by service line every week.
Kadaikodi
The weekly payout run: each pro's jobs, commission, tips, materials, adjustments and holds, with an approval step and a statement the pro can read on their phone.
Works with FluidGrids, BigConsole
FluidGrids
Ends the job close-out workflow with a data sink, so each closed job's price, commission, re-clean cost and zone reach the owner's console on a schedule.
BigConsole
The Explain panel pattern, which would sit on the owner's console: short findings about what changed, such as re-clean cost rising in one zone, each citing the figures behind it.
How it fits together
Follow one job from the pro's vetting to the owner's weekly numbers. Each step is one product doing one thing and passing the work to the next; together they show how the products are designed to work as one system for a home services business.
To Kadaikodi: who is cleared, for which services, and any pauses
To Kadaikodi: the approved quote with its photos
To Subscriber Bot: new regular plans and how they are paid
To MoveTheWheels: which visits are due, skipped or owed
To Kadaikodi: each visit on the pro's phone, with notes about the home
To FluidGrids: each finished job's price, costs and adjustments
To BigConsole: job figures for the owner's view
Step 1 of 8: Clear the pro
Technical detail
Products in this solution
Booking, complaints and pro payouts
Is designed to let customers book and pay a deposit, give each vetted pro their own listing, keep every complaint against its booking and build each pro's weekly payout statement.
Technical detail
Its bookable services, checkout, merchant onboarding and verification (in progress), worker tasks and reviews with owner replies, plus planned payouts, settlement, refunds and disputes, are designed to take deposits, list each vetted pro as a merchant, hold complaints and build weekly payouts.
Quote intake and customer conversations
Is designed to answer customers on web chat and WhatsApp, ask the questions a quote needs, collect photos, take complaints and pass anything unusual to a person.
Technical detail
Is designed to run customer-facing agents on web chat and WhatsApp that answer from the company's approved price book and live booking records, collect photos, draft quotes and route complaints, handing anything unusual to a person.
Pro vetting, skills and availability
Is designed to keep each pro's background check, insurance, licenses, tax form, skills and weekly availability in one record, so only cleared pros are sent and the ones with room get new customers.
Technical detail
Models contractors and gig workers alongside employees, with skills and stored certificates, and is designed to hold each pro's background check result, insurance, licenses, tax form and weekly availability; screening integrations and utilization heatmaps are on its roadmap.
Route days, call-outs and move-day photos
Is designed to plan each pro's regular visits by zone, keep the same pro at each home, suggest a stand-in when someone calls out, and record condition photos and the customer's signature on moving jobs.
Technical detail
Its routes with ordered stops, driver and vehicle records and dispatch board, with a planned driver app that captures photos and signatures and planned route optimization, are designed to plan recurring route days, replace a pro after a call-out and document every move.
Recurring plan desk
Is designed to keep every cleaning and pest plan in one place, spot members who are skipping or whose card declined, and suggest how to keep them, for a person to approve.
Technical detail
Is designed to treat each cleaning or pest plan as a recurring relationship with its frequency, payment status, skips and visits owed, drawing on its planned provider-side retention tools: churn analytics, cohort retention and retention offers.
Daily checks and hand-offs
Can run the morning checks and hand-offs between the products: an expiry warning to the vetting lead, a declined card to the plan desk, and each finished job's figures to the owner's view.
Technical detail
Can run the morning checks and close-out automations that pass expiries, declined cards, skips, owed re-services and job figures between the products, and delivers those figures into BigConsole data sinks.
Owner console
Gives the owner one view of what each service line, zone and pro earns after re-cleans and refunds, and explains in plain words what changed and why.
Technical detail
Turns the job figures FluidGrids delivers into consoles by service line, zone and pro, with an Explain panel that cites the figures behind each change, so owners see what re-cleans, refunds and churn cost.
All seven products run on Burdenoff Workspaces: one sign-in for office staff, estimators and pros, roles that decide who sees payouts, customer addresses or background check results, one record of who did what across every product, and one bill for the whole set.
Concept gallery
15 concepts from 7 products. Each one links to its own page on the product's website, and every view has a link you can share.
Botlit
The intake conversation: room-by-room questions and photos, a draft quote with each line tied to the price book, and out-of-book items such as a piano sent to an estimator before anything is promised.
Works with Kadaikodi, MoveTheWheels
Kadaikodi
The booking screen pattern: slot, address, notes for the pro and the price, which here would carry the approved quote.
CrewFoundry
The vetting board: every applicant and live pro with background check, insurance certificate and additional insured, licenses and tax form, expiries counted down and pauses applied per service line.
Works with Kadaikodi, FluidGrids
Kadaikodi
The onboarding pattern: documents reviewed step by step before a listing goes live, used here for each pro's own listing once the vetting board has cleared them.
MoveTheWheels
The two-week rotation by zone and weekday, how often each home had its usual pro, drive time per zone day and room left for new recurring customers.
Works with Subscriber Bot, CrewFoundry, Kadaikodi
MoveTheWheels
The day-of pattern for a call-out: one lane per pro, stand-ins ranked by drive time and fit, and a button that assigns the visit and tells the customer.
CrewFoundry
Each person's booked load week by week, with a skills match and availability, the pattern for seeing which pros have room for new recurring homes.
Subscriber Bot
The plan-member pattern: visits owed and declined cards per member, with owed re-services batched to route days.
Subscriber Bot
Churn reasons and members predicted to leave, each with a suggested save such as a longer interval or a pause, waiting for a person to approve.
Kadaikodi
Each complaint against its original booking: the promise window counting down, a re-clean or re-service offered to the original pro, damage claims with move-day photos and a payout hold.
Works with Botlit, MoveTheWheels, CrewFoundry
Botlit
The intake pattern: an agent answers from the live order record, cites it, and follows escalation rules such as damage to claims and refunds to a person.
MoveTheWheels
The crew's phone at each stop, with photo capture and a signature pad, used here for condition photos and the customer's sign-off before loading and after unloading.
Kadaikodi
The weekly payout run: each pro's jobs, commission, tips, materials, adjustments and holds, with an approval step and a statement the pro can read on their phone.
Works with FluidGrids, BigConsole
FluidGrids
Ends the job close-out workflow with a data sink, so each closed job's price, commission, re-clean cost and zone reach the owner's console on a schedule.
BigConsole
The Explain panel pattern, which would sit on the owner's console: short findings about what changed, such as re-clean cost rising in one zone, each citing the figures behind it.
Pitch kit
A home services business is only as good as its hand-offs: the quote built from a phone call, the certificate nobody watched, the sick call on a route day, the plan that ended after a declined card, the complaint that became a one-star review and the payout nobody could explain. Burdenoff brings quoting, pro vetting, route days, recurring plans, complaints and payouts onto one workspace, with each product designed to pass the job to the next.
Questions
No. It is seven Burdenoff products, each handling one part of the work, sharing one workspace, one sign-in and one record of who did what. FluidGrids passing job figures to BigConsole is part of the products' design; the other hand-offs on this page show how the products are designed to work together.
Technical detail
No. It is a solution concept that combines seven Burdenoff products: Botlit for quote intake and customer conversations, Kadaikodi for booking, complaints and pro payouts, CrewFoundry for pro vetting and availability, MoveTheWheels for route days and move-day photos, Subscriber Bot for recurring plans, and FluidGrids and BigConsole for hand-offs and reporting. They share one workspace, one sign-in and one record of activity. Apart from FluidGrids delivering job figures into BigConsole consoles, which is part of the products' design, the hand-offs on this page describe how the products are designed to work together.
No. Each product works on its own. You can start with the one aimed at your biggest problem, such as vetting pros or paying them, and add others later without a new sign-in, user list or separate bill.
Technical detail
No. Each product works on its own, so a business can start where the pain is sharpest, for example pro vetting in CrewFoundry or weekly payouts in Kadaikodi, and add the next product later. Because they share Burdenoff Workspaces, adding a product does not mean a new sign-in, a new user list or a separate bill.
No. The products record your pros and how you pay them under the terms you set, but they do not decide how workers are classified, interpret employment or tax law or guarantee compliance. Those decisions stay with you and your advisers.
Technical detail
No. CrewFoundry can hold independent pros and employed staff side by side, and Kadaikodi records how each pro is paid under the terms you set up, but neither product classifies workers, interprets employment or tax law or guarantees compliance. Those decisions stay with your company and its advisers.
No. Your chosen screening provider and insurers do the checks. CrewFoundry keeps track of each result and expiry date your team records, FluidGrids can warn ahead of expiries, and only the affected services pause in Kadaikodi. Your team decides who is cleared.
Technical detail
No. The checks are run by the screening provider and insurers you already work with. CrewFoundry is designed to track each step's status, result date and expiry as your vetting lead records it, FluidGrids can warn ahead of expiries, and the affected services are designed to pause in Kadaikodi. Your team decides who is cleared.
No. The products keep their own names and are set up, not rebuilt, for each business. You enter your services, price book, areas, plans, guarantee windows and commission terms, but nothing is rebranded, private-labeled or custom-built.
Technical detail
No. Burdenoff products are offered under their own names and are configured, not rebuilt, for each business. You set up your service lines, price book, service areas, plans, guarantee windows, commission terms and approved answers inside the products; they are not rebranded, private-labeled or custom-developed.
No. The products are pre-launch or in early access, and several parts shown here, such as the quote assistant, the vetting board, the route day planner, the complaint desk and the payout ledger, are illustrated ideas, not finished features. We are glad to walk you through what exists today and what is planned.
Technical detail
Not yet. The products are pre-launch or in early access, and this page describes a solution concept: how they are designed to work together for home services. Several surfaces shown here, such as the quote intake agent, the pro vetting board, the route day planner, the complaint desk and the payout ledger, are illustrated ideas rather than finished features. We are glad to walk through what exists today and what is planned.
Related domains
Industry & OperationsChallenges solved
How Burdenoff products are designed to work together for trades contractors: calls triaged and booked, the right technician sent, every unit's history on hand, every part billed.
Consumer & LifestyleChallenges solved
How eight Burdenoff products are designed to help a household run its money, its home, its time, its learning and its family story together.
Finance & BusinessChallenges solved
How Kadaikodi, Botlit, HeadshotMarketing, CrewFoundry, Subscriber Bot, PlanMagnet, FluidGrids and BigConsole combine for owner-led small businesses and early-stage startups.
Tell us about your setup. We will walk you through the products involved and scope a pilot around the challenge that hurts most.
This is a solution concept: it shows how Burdenoff products are designed to work together in this industry. The images are illustrations of the concepts, not screenshots of the actual products, and every name and figure in them is sample data.
