Industry solution

Veterinary & Animal Health

Messages, rosters, samples and cold chains working as one veterinary practice

Connect client messages, staffing, lab callbacks, vaccine lots, wellness plans and herd visits beside your practice management system.

Products
8
Challenges
6
Concepts
14
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Veterinary technician checking a tablet beside a dog on an exam table, with a dairy barn visible through the window
Botlit(opens Botlit in a new tab)FluidGrids(opens FluidGrids in a new tab)CrewFoundry(opens CrewFoundry in a new tab)AssetHandler(opens AssetHandler in a new tab)LabsOfScience(opens LabsOfScience in a new tab)Subscriber Bot(opens Subscriber Bot in a new tab)Healthy Bowl(opens Healthy Bowl in a new tab)BigConsole(opens BigConsole in a new tab)

The problem

Why running a veterinary practice is hard right now

Veterinary teams lose hours in the gaps around the practice management system: one message queue, sick calls on surgery days, samples on paper, warm vaccine fridges, unused plan benefits and herd records on a whiteboard.

Practices are short of people. Credentialed technicians and veterinarians are hard to hire and harder to keep, relief staff fill gaps at short notice, and the same few people absorb every sick call, while state licenses, DEA registrations and continuing-education hours still have to be renewed on time. Pet owners expect quick answers on the channels they use every day, while a front desk of two or three people fields phone calls, texts, check-ins, recalls and payments at once.

The practice management system is the medical record and the appointment book, and it should stay that way. The operational work around it lives elsewhere: sample send-outs and result callbacks, refrigerator logs and vaccine lot numbers, wellness plan payments, license renewals and relief rosters sit in inboxes, binders, whiteboards and group texts. As independent practices join multi-site groups, leaders also need a view across sites that no single clinic's tools provide.

Farm-animal work adds its own pressure: a veterinarian covering many farms from a truck, herd records split between the farm office and the parlor whiteboard, and milk and meat withdrawal dates that must be right every time. Everything on this page is operational. Diagnosis, treatment decisions, withdrawal times and clinical advice stay with the veterinarian.

Who this is for

  • Practice owner or medical director

    Medical standards held while the team is stretched, with approved instructions, staffing ratios and result callbacks that hold every day.

  • Hospital or practice manager

    Shorter phone backlogs and fewer no-shows, rosters covered before the day starts, and vaccine fridges and wellness plans kept on track.

  • Head veterinary technician

    Enough credentialed hands on surgery and overnight, credentials and CE hours kept current, and vaccine and sample handling off paper.

  • Client service lead

    Routine questions answered without the phone, urgent messages reaching a technician first, and clear answers on results status.

  • Director of operations, multi-site group

    One comparable view of caseload, coverage, callbacks and license renewals across every site, with each manager seeing their own.

  • Farm-animal or ambulatory veterinarian

    Herd visits that start from current records, treatments and clear dates captured at the chute, and samples tracked to results.

A day in the life

The story behind the solution

Four days at Quillon Creek Veterinary Partners

Marisol Vega runs operations for Quillon Creek Veterinary Partners, a fictional mixed-animal group with a 24-hour main hospital, four day clinics, one of them equine, and a farm-animal ambulatory team. The practice management system holds the medical records and the appointment book. Almost everything around it runs on phones, spreadsheets, paper logs and group texts. Follow her from Monday to Thursday.

  1. Monday, 7:10 a.m.

    Thirty-eight messages and one that matters

    The Riverbend clinic's front desk opens to 38 voicemails and a stack of texts and web forms. Most are routine: fasting times for Tuesday's spays, parking, a food refill, three owners asking if their dog is due a rabies booster. Buried at number 23 is a Sunday-night text from the owner of Biscuit, a terrier who has not eaten since his dental extractions on Friday. The clinic was closed, and nothing told her to call the group's 24-hour hospital. A client service representative finds it at 8:15, between check-ins, and walks it to the treatment room. Two of today's surgery patients have already arrived having eaten breakfast.

    How this is solved: Texts, web messages and after-hours questions swamping the front desk

  2. Monday, 9:40 a.m.

    A sick call on surgery day

    Keisha Brown, head technician at the main hospital, calls Marisol: one of the two surgery technicians is out sick. Six procedures are on the board, including two dentals. The relief list is a group text, and the first technician to reply let her credential lapse last month, which nobody knew. The first dental moves to the afternoon, and its owner, who took the morning off work, is not pleased. Marisol notes that the main hospital's overnight ward has been short three Fridays running, and that two veterinarians' licenses renew next quarter with CE hours nobody has totaled.

    How this is solved: A sick call on surgery day, and licenses nobody is tracking

  3. Tuesday, 7:25 a.m.

    The refrigerator door at Eastside

    The technician opening the Eastside clinic finds the pharmacy refrigerator door ajar and the thermometer well above the range printed on the vaccine boxes. The last paper entry, at 6:00 p.m., says it was fine, but the clinic gave eleven vaccinations from those shelves yesterday afternoon, three of them rabies. Nobody can say when it warmed, which lots were affected, or whether any of yesterday's patients will need a call, and the first vaccine appointment is at 8:30.

    How this is solved: A warm vaccine refrigerator and the pets vaccinated from it

  4. Tuesday, 2:15 p.m.

    Pepper's results, one more time

    Pepper's owner calls for the third time about the thyroid and kidney panel drawn last Thursday. The results came back on Saturday into the lab portal and a shared inbox, and Dr. Amara Osei, who ordered them, is off until Wednesday. The front desk can see a report but cannot discuss it, and the relief veterinarian covering her days does not know the case. The only list of what went to the lab is a handwritten sheet by the centrifuge.

    How this is solved: Samples sent out, results back, and nobody has called the owner

  5. Wednesday, 10:00 a.m.

    The wellness plan review

    At the monthly finance review, the practice owner, Dr. Ben Adler, asks why wellness plan cancellations are climbing. Marisol pulls what she can: a batch of monthly card payments failed two weeks ago with no follow-up, many adult-plan members have not booked the dental cleaning their plan includes, and clients who canceled told the desk they never used it. Plan status sits in two systems, and no one owns the list.

    How this is solved: Wellness plans members forget to use and payments that fail quietly

  6. Thursday, 5:30 a.m.

    A dairy visit planned from a text message

    Across the county, Dr. Tomasz Nowak of the ambulatory team pulls into Tamsin Hollow Dairy for the herd health visit he makes every two weeks. His list of cows to check came by text last night and is already out of date, and the treatments since his last visit are on the parlor whiteboard, half wiped. He needs bulk-tank and fecal samples on the afternoon courier, and before he leaves he and the herd manager must agree which cows are still under milk withdrawal.

    How this is solved: Herd visits planned from memory and treatments on a parlor whiteboard

None of these moments needed a new medical record. They needed the hand-offs around it carried: a symptom message to a technician, a sick call to a relief tech with a current credential, a warm refrigerator to a list of lots and the pets vaccinated from them, a result to a named vet, an unused benefit to a reminder, a treatment to its confirmed clear date. That is the work these Burdenoff products are designed to share, beside the system Quillon Creek already runs.

Challenges and how they are solved

6 problems, several products, one connected answer

Each challenge shows the problem as it happens, how the products are designed to hand work to each other, and the concepts that illustrate it. Share any challenge on its own.

Answers are in plain business terms. Choose Technical, or open any technical detail, to see how it works under the hood.

Challenge 1 of 6

Texts, web messages and after-hours questions swamping the front desk

Botlit(opens Botlit in a new tab)FluidGrids(opens FluidGrids in a new tab)

The problem

It is 7:10 on a Monday and the Riverbend front desk opens to 38 voicemails, a dozen texts and a backlog of web forms: can Luna eat before her spay, where do I park for drop-off, is Max due his rabies booster, can I order more of his food. Two client service representatives are checking in the first appointments while the phone keeps ringing. Somewhere in the pile is a Sunday-night text saying Biscuit has not eaten since his dental extractions on Friday; the clinic was closed, and nothing told the owner to call the group's 24-hour hospital. Nobody can tell at a glance which messages are routine and which need a technician, the night-before fasting reminders for today's surgeries never went out, this month's vaccine and dental recalls are still a printed list, and last week's no-shows left gaps the waitlist never heard about.

What it costs

Clinical messages wait behind parking questions, surgery patients arrive fed because fasting reminders never went out, overdue vaccines and dentals slip, and the front desk spends the morning on the phone.

How the products work together

Phone calls stay with the desk, while a Botlit assistant is designed to answer routine questions only from instructions the medical director approved, never giving advice. Messages about a symptom, surgery recovery or medication go to a technician first, and after hours owners are told to call the 24-hour hospital. FluidGrids sends recalls and fasting reminders, offers freed slots to the waitlist and passes refill requests to the prescribing vet.

How it works — technical detail

Technical detail

Phone calls stay with the desk. A Botlit assistant is designed to answer on messaging channels such as WhatsApp, with website chat and text messaging planned, so fewer routine questions become calls. It answers only from content the medical director approves, such as fasting instructions, and names its source. Each chat triggers a FluidGrids workflow whose triage rules, a versioned tree, send any mention of a symptom, post-op concern or medication to technician triage with the conversation attached; after hours the owner is told to call the 24-hour hospital. The assistant never assesses or advises. FluidGrids is designed to read due dates and tomorrow's book from the practice management system where it allows, email vaccine, heartworm and dental recalls, skipping pets marked deceased, send night-before fasting reminders and offer freed slots to the waitlist. Refill requests reach the prescribing vet with the last exam date to confirm the veterinarian-client-patient relationship (VCPR).

The outcome it is designed for

Symptom and post-op messages reach a technician first, owners out of hours are pointed to the 24-hour hospital, recalls and fasting reminders go out on time, and freed slots go to clients who were waiting.

The concepts behind it

Challenge 2 of 6

A sick call on surgery day, and licenses nobody is tracking

CrewFoundry(opens CrewFoundry in a new tab)FluidGrids(opens FluidGrids in a new tab)BigConsole(opens BigConsole in a new tab)

The problem

At 9:40 on Monday the head technician at the main hospital learns that one of the two technicians assigned to surgery has called in sick. The board shows six procedures, including two dentals that each need a technician monitoring anesthesia from induction to recovery. The schedule lives in a spreadsheet and the relief technicians the hospital trusts are reached by group text; the first to reply let her credential lapse last month, which nobody knew. By the time someone qualified confirms, the first dental has been pushed to the afternoon. Meanwhile two veterinarians' state licenses and one DEA registration renew next quarter, and their continuing-education (CE) hours sit in a binder of certificates nobody has totaled.

What it costs

Procedures are delayed or canceled, the remaining team works short and late, and a lapsed license or credential can take a veterinarian or technician off the schedule with no warning.

How the products work together

Each morning FluidGrids passes the day's appointments and surgeries to CrewFoundry, which is designed to set them against the roster using staffing ratios the medical director chooses, and to track every license and credential with its continuing-education (CE) hours. When someone calls in sick, it lists staff and relief technicians with the right skills and a current credential. BigConsole shows every site's staffing and renewals on one board.

How it works — technical detail

Technical detail

FluidGrids is designed to read the day's appointment book and surgery list each morning and hand CrewFoundry the caseload per area: exam rooms, surgery, dentistry, treatment and the main hospital's overnight ward. CrewFoundry is designed to set it against the roster using ratios the medical director configures, such as one technician per anesthetized patient, and to keep each person's state license, DEA registration, technician credential (CVT, RVT or LVT) and USDA accreditation with expiry dates, totaling the continuing-education (CE) certificates in its learning area against each renewal. When a gap opens, it ranks staff and relief technicians with the right skills and a current credential, so a lapse is caught before the offer, and relief veterinarians can be booked through the CrewFoundry talent marketplace. FluidGrids writes staffed hours, gaps and upcoming renewals to a BigConsole datasink, so the operations director sees every site on one console.

The outcome it is designed for

Gaps show up the evening before instead of mid-morning, open shifts go only to people with a current credential, and license and CE renewals are seen months ahead rather than at the deadline.

The concepts behind it

Challenge 3 of 6

A warm vaccine refrigerator and the pets vaccinated from it

AssetHandler(opens AssetHandler in a new tab)FluidGrids(opens FluidGrids in a new tab)LabsOfScience(opens LabsOfScience in a new tab)

The problem

The Eastside clinic's pharmacy refrigerator is checked twice a day on a paper log. On Tuesday the technician opening up finds the door ajar and the thermometer well above the range printed on the vaccine boxes. The 6:00 p.m. entry says it was fine, but the clinic gave eleven vaccinations from those shelves yesterday afternoon, three of them rabies. Nobody knows when the unit started to warm, which lots sit on the affected shelves, or whether any of yesterday's patients received a dose that was already out of range. The first vaccine appointment is at 8:30, and the only record tying a dose to a lot is the lot number on each vaccination record and rabies certificate.

What it costs

Doses of uncertain potency may be given or discarded, pets may need revaccination and new rabies certificates, and every unnecessary call to an owner costs money and trust.

How the products work together

Vaccine fridge probes are designed to report to AssetHandler, which opens a repair job when a reading leaves the safe range, while FluidGrids alerts the on-call technician. LabsOfScience lists the lots inside and their exposure time, so staff can set them aside. Where your practice system allows, FluidGrids lists pets vaccinated from those lots since the fridge warmed, for the front desk to call if the medical director confirms revaccination.

How it works — technical detail

Technical detail

Probes on the vaccine refrigerators are designed to report into AssetHandler, which holds each unit with its service and probe-calibration schedule, flags any reading outside the practice's configured range and opens a corrective work order. It hands the alert to FluidGrids, which is designed to notify the on-call technician and clinic lead by team chat and email and pass the excursion window to LabsOfScience. There vaccines and biologicals are tracked as inventory with lot number, expiry and storage location, and its excursion view is designed to list every lot in that unit with its exposure time so staff can quarantine them and record the decision after checking the manufacturer's guidance. FluidGrids is then designed to find, where the practice management system allows, the patients vaccinated from those lot numbers after the unit left range, the same numbers printed on rabies certificates, and, if the medical director confirms revaccination, hand the front desk a call list.

The outcome it is designed for

A warm refrigerator is flagged in minutes, affected lots are set aside with a recorded decision, and only the owners of pets vaccinated from those lots get a call.

The concepts behind it

Challenge 4 of 6

Samples sent out, results back, and nobody has called the owner

LabsOfScience(opens LabsOfScience in a new tab)FluidGrids(opens FluidGrids in a new tab)Botlit(opens Botlit in a new tab)

The problem

On Thursday afternoon Dr. Amara Osei draws blood and urine from Pepper, a 14-year-old cat, for a thyroid and kidney panel and a urine culture. One tube goes to the in-house analyzer and the rest into the reference lab's courier bag, which leaves at 5:00. The results arrive on Saturday, into a lab portal and a shared inbox, while Dr. Osei is off until Wednesday. On Tuesday the owner calls for the third time. The front desk can see that results exist but cannot discuss them, the relief veterinarian on duty does not know the case, and the only record of what went out is a handwritten sheet by the centrifuge.

What it costs

Owners wait anxiously and call again, results that need prompt attention can sit unread over a weekend, and samples lost between courier and lab surface only when a client asks.

How the products work together

LabsOfScience is designed to log every sample when it is drawn: whose it is, which test, where it is sent and whether results are back. When results arrive, FluidGrids gives the ordering vet, or the covering vet the practice names, a callback task, and overdue calls go to the medical director. Botlit tells a verified owner that results are in, never what they show.

How it works — technical detail

Technical detail

LabsOfScience is designed to log each sample when it is drawn: patient or herd group, client reference, ordering veterinarian, test, container, destination (in-house analyzer or reference lab), courier cutoff and a label code, extending its inventory model, which already tracks items by lot, location and status, with a sample status from collected to shipped, received and resulted. FluidGrids is designed to watch the reference lab's result notices by email, or a webhook where the lab offers one, match each to its sample and open the callback as a task on the sample in LabsOfScience, due to the ordering veterinarian or the covering veterinarian the practice names; overdue calls escalate to the medical director. FluidGrids then passes that status to Botlit, which reports status only, and only after the owner is verified, for example signed in or matched to the phone number on file; otherwise it asks them to call. It never shares or interprets values.

The outcome it is designed for

Every sample has a status and a named veterinarian, results reach a covering vet even on weekends, and owners hear when to expect a call instead of being told someone will check.

The concepts behind it

Challenge 5 of 6

Wellness plans members forget to use and payments that fail quietly

Subscriber Bot(opens Subscriber Bot in a new tab)FluidGrids(opens FluidGrids in a new tab)Botlit(opens Botlit in a new tab)BigConsole(opens BigConsole in a new tab)

The problem

The practice sells preventive-care plans paid monthly: two exams, core vaccines, heartworm and fecal testing, and a dental cleaning on the adult plans. At the Wednesday finance review the director of hospital operations finds that a batch of monthly card payments failed two weeks ago with no follow-up, that many adult-plan members are ten months in without booking the dental their plan includes, and that clients who canceled told the front desk they had never used it. Plan status sits in the practice management system and the card processor's portal, and nobody owns the list.

What it costs

Members pay for care their pets never receive and then cancel, failed payments drift into write-offs, and the plans stop doing their job of bringing pets in for preventive visits.

How the products work together

Subscriber Bot's wellness plan desk, on its roadmap, is designed to show what each plan includes, what the pet has used and whether payments went through. It lists members with an unused dental, a failed card payment or a renewal coming up, each with a suggested next step that FluidGrids sends once staff approve. A planned BigConsole panel explains why cancellations rose, citing the figures behind it.

How it works — technical detail

Technical detail

Subscriber Bot's provider side, on its roadmap, is designed to treat each wellness plan as a recurring relationship with its tier, payment instrument and entitlements: exams, core vaccines, heartworm and fecal tests, and the dental cleaning. FluidGrids is designed to pass in visit records from the practice management system, marking entitlements used, and card-payment results so failures show the same day. The wellness plan desk lists members with benefits unused late in the plan year, failed or expiring cards and renewals within 30 days, each with a suggested step that FluidGrids sends once staff approve. A Botlit assistant is designed to tell a member what the plan still includes only after the owner is verified, for example signed in or matched to the phone number on file; otherwise it asks them to call. Plan and payment figures reach BigConsole through a FluidGrids datasink, where an Explain panel is designed to show, with sources cited, why cancellations rose.

The outcome it is designed for

Members book the care they pay for, failed payments are followed up while they are still recoverable, and renewals arrive as a conversation rather than a surprise.

The concepts behind it

Challenge 6 of 6

Herd visits planned from memory and treatments on a parlor whiteboard

Healthy Bowl(opens Healthy Bowl in a new tab)LabsOfScience(opens LabsOfScience in a new tab)FluidGrids(opens FluidGrids in a new tab)

The problem

At 5:30 on Thursday Dr. Tomasz Nowak pulls into a 420-cow dairy for the herd health visit he makes every two weeks. His list of cows to check, fresh cows, pregnancy checks due and a lame heifer the herdsman mentioned, came by text last night and is already out of date. Treatments given since his last visit are on the parlor whiteboard, half wiped. He wants bulk-tank and fecal samples on the afternoon courier, and before he leaves he and the herd manager must agree which cows are still under milk withdrawal. He covers eleven dairies and a string of beef and sheep clients from the same truck.

What it costs

Cows due a check are missed, treatment and withdrawal records have gaps that surface at the milk plant or at audit time, and the vet rebuilds each farm's picture from memory.

How the products work together

A farm keeps its animal records in Healthy Bowl and gives its herd vet access for a set period. Before each visit, Healthy Bowl is designed to list cows due a pregnancy check, fresh-cow check or vaccination, and any under milk withdrawal. At the chute the vet records treatments, confirms each clear date and logs samples in LabsOfScience, and FluidGrids sends each result's status to the farm as a task.

How it works — technical detail

Technical detail

Healthy Bowl holds each farm's animals with health, vaccination, breeding, feed and production records, and its consultant access lets the farm grant the herd veterinarian it has a veterinarian-client-patient relationship (VCPR) with a scoped, time-bounded view and a write-back channel for tasks and recommendations. The planned herd visit planner is designed to build each visit's check list from those records: pregnancy checks due, fresh-cow checks, overdue vaccinations, open health issues and animals under withdrawal. At the chute the vet records findings and treatments on a phone, with offline capture planned; milk and meat clear dates are calculated from the label or veterinarian-set withdrawal time and confirmed by the veterinarian. The vet logs each sample in the practice's LabsOfScience with the farm and group reference, and FluidGrids is designed to write the result status back to the farm as a Healthy Bowl task.

The outcome it is designed for

Every visit starts from a current list, treatments and confirmed clear dates are recorded at the chute, and samples, results and advice stay attached to the farm's own record.

The concepts behind it

How it fits together

How it fits together: from the morning book to the herd visit

Follow a day across the practice. Each product is designed to do one job and hand the next what it needs; FluidGrids carries many of the hand-offs. The practice management system stays the medical record throughout.

  1. To CrewFoundry: Today's appointments, surgeries and hospitalized patients for each site.

  2. To FluidGrids: Staffed hours, open gaps and upcoming renewals, for the group board.

  3. To FluidGrids: Each conversation, with reschedule and refill requests, for triage.

  4. To FluidGrids: Which fridge left its safe range, and for how long.

  5. To FluidGrids: Set-aside lot numbers, and the vet who ordered each sample.

  6. To Botlit: What each plan still includes, to tell verified members.

  7. To LabsOfScience: Bulk-tank and fecal samples, logged by farm, group and test.

Step 1 of 8: Read the day ahead

How each hand-off works — technical detail

Technical detail

  1. 1. FluidGrids — Read the day ahead: Designed to read the appointment book and surgery list at 6:00 and total caseload by site and area; an evening run sends confirmations and night-before fasting reminders.Hands to CrewFoundry: Booked appointments, procedures and hospitalized patients per site and area.
  2. 2. CrewFoundry — Cover the floor: Designed to set caseload against the roster using configured ratios, flag gaps and expiring licenses, and rank staff and relief with the right skills and a current credential.Hands to FluidGrids: Staffed hours, open gaps and upcoming renewals per site, for FluidGrids to write to a BigConsole datasink.
  3. 3. Botlit — Answer owners: Designed to answer owners from approved instructions, name its source, and pass each conversation to FluidGrids for triage rules, reschedules and refill requests.Hands to FluidGrids: Each conversation for the practice's triage rules, plus reschedule and refill requests.
  4. 4. AssetHandler — Watch the vaccine fridges: Designed to take probe readings from vaccine refrigerators, open a work order when one leaves range, and keep each unit's servicing and probe calibration on schedule.Hands to FluidGrids: The refrigerator and its out-of-range window, for FluidGrids to alert the on-call technician and pass to LabsOfScience.
  5. 5. LabsOfScience — Account for lots and samples: Designed to list the vaccine lots exposed in that window for quarantine, and to log every sample from draw to result with its destination and ordering veterinarian.Hands to FluidGrids: Quarantined lot numbers and each sample's ordering veterinarian, for FluidGrids to trace vaccinated patients and match result notices against.
  6. 6. Subscriber Bot — Follow up plan members: Designed to track each wellness plan's used benefits and card payments and list members due a reminder, card update or renewal note; approved steps go out through FluidGrids.Hands to Botlit: Each member's remaining benefits, for the assistant to quote to a verified member.
  7. 7. Healthy Bowl — Plan the herd visit: Designed to build each herd visit's check list from farm records, hold treatments and vet-confirmed clear dates, and write recommendations back as farm tasks.Hands to LabsOfScience: Bulk-tank and fecal samples taken at the visit, logged by the vet with farm, group and test.
  8. 8. BigConsole — See the whole group: Shows caseload, coverage, callbacks, license renewals and wellness plan figures from FluidGrids datasinks for every site, and is designed to explain what changed.Hands to Botlit: Console figures an assistant can look up and cite when a manager asks.

Products in this solution

What each product brings

  • Botlit

    Client assistant and triage handoff

    Is designed to answer owners' routine questions from instructions the medical director approved, send health concerns to a technician through FluidGrids, and share result or plan status only with verified owners.

    Technical detail

    Technical detail

    Is designed to answer owners on messaging channels from content the medical director approves, name its source, pass symptom and post-op messages to technician triage through FluidGrids workflows, and report result or plan status only to verified owners.

    Visit BotlitAll concepts

  • FluidGrids

    Reminders, routing and hand-offs

    Is designed to pass the news along: reminders to owners, symptom messages to a technician, the day's workload to the roster, lab result alerts to the right vet, fridge alarms to whoever is on call, and figures to the group board.

    Technical detail

    Technical detail

    Is designed to carry the hand-offs around the practice management system: recall and fasting reminders by email, triage rules as a versioned tree, lab result matching, vaccine lot tracing, alert routing, and BigConsole datasinks fed from every product.

    Visit FluidGridsAll concepts

  • CrewFoundry

    Coverage, credentials and relief staffing

    Is designed to set each day's workload against the roster, track licenses, credentials and continuing-education hours, and list who can cover a gap with a current credential; relief vets can be booked from its marketplace.

    Technical detail

    Technical detail

    Is designed to set the day's caseload against the roster using configured ratios, keep licenses, DEA registrations, credentials and CE certificates on each profile, and rank staff and relief with a current credential; relief vets are booked from its talent marketplace.

    Visit CrewFoundryAll concepts

  • AssetHandler

    Refrigerators, probes and servicing

    Keeps vaccine fridges and other practice equipment on a servicing schedule with repair jobs, and is designed to read fridge temperatures and open a repair job when one leaves its safe range.

    Technical detail

    Technical detail

    Keeps vaccine refrigerators and the practice's other equipment as assets with preventive maintenance schedules and work orders, and is designed to take probe readings and open a work order when a temperature leaves range.

    Visit AssetHandlerAll concepts

  • LabsOfScience

    Vaccine lots and sample log

    Tracks vaccines by lot, expiry, storage place and quarantine status, and is designed to list the lots exposed in a warm fridge and follow every sample from draw to result, naming the vet who owes the callback.

    Technical detail

    Technical detail

    Tracks vaccines and biologicals as inventory with lot, expiry, location and quarantine status, and is designed to list exposed lots after an excursion and log each sample from draw to result with its destination and callback owner.

    Visit LabsOfScienceAll concepts

  • Subscriber Bot

    Wellness plan benefits and payments

    Keeps each client's plan and payment method on one record; its planned wellness plan desk is designed to show which benefits are used and list failed payments, unused dentals and renewals, each with a next step for staff to approve.

    Technical detail

    Technical detail

    Holds each relationship with its plan, payment instrument and entitlements; its provider side, on the roadmap, is designed to track which plan benefits are used and list failed payments, unused dentals and renewals with next steps to approve.

    Visit Subscriber BotAll concepts

  • Healthy Bowl

    Herd records, treatments and vet visits

    Keeps each farm's animal, health, vaccination and breeding records, lets the farm give its vet access for a set time, and is designed to plan visits and hold the milk and meat clear dates the vet confirms.

    Technical detail

    Technical detail

    Holds each farm's animal, health, vaccination and breeding records and gives the herd vet consented, time-bounded access with tasks written back; it is designed to plan visits and hold withdrawal clear dates the veterinarian confirms.

    Visit Healthy BowlAll concepts

  • BigConsole

    Group operations console

    Brings caseload, staffing gaps, callbacks owed, license renewals and wellness plan figures for every site onto one board, and is designed to let each manager see only their own site and to explain what changed.

    Technical detail

    Technical detail

    Brings caseload, coverage, callbacks, license renewals and wellness plan figures from FluidGrids datasinks onto one console, and is designed to add row-level access per site and cited explanations of what changed.

    Visit BigConsoleAll concepts

One platform underneath: Burdenoff Workspaces

All eight products run on Burdenoff Workspaces: one sign-on for every veterinarian, technician and front desk team member, role-based access that keeps each site and farm to its own records, one audit trail across messages, workflows, rosters and records, and one bill for the practice or group.

Concept gallery

Every concept in this solution

14 concepts from 8 products. Each one links to its own page on the product's website, and every view has a link you can share.

Pitch kit

The Veterinary solution in one minute

Veterinary teams lose hours in the gaps around the practice management system: messages in one queue, sick calls on surgery days, lapsing licenses, samples logged on paper, warm vaccine refrigerators, unused wellness benefits and herd records on a whiteboard. Eight Burdenoff products are designed to sit beside the system you already run and carry each hand-off to the person who owns it, from a symptom message to a technician to a lab result to a named vet.

  • A client assistant designed to answer from approved instructions and hand symptom messages to a technician, never giving advice
  • Surgery, ward and exam coverage set against the caseload, with licenses, CE hours and relief staff in the same view
  • Vaccine refrigerator alerts that list the exposed lots and the pets vaccinated from them
  • Every lab sample tracked to a result and a named veterinarian, even over a weekend
  • Wellness plan benefits and payments followed up, and herd visits built from the farm's own records
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Questions

Frequently asked

Does this replace our practice management system?

No. Your practice management system stays the medical record, the appointment book and the billing system. These products are designed to handle the work around it, such as messages, rosters, licenses, samples, vaccine lots, plan follow-up and herd visits, with FluidGrids reading appointment and vaccination details from it where your system allows.

Technical detail

Technical detail

No. The practice management system stays the medical record, the appointment book and the billing system. The products on this page are designed to work around it: FluidGrids reads appointment, visit and vaccination information where the system allows a connection, and the other products handle the operational work that sits outside it today, such as messages, rosters, licenses, samples, vaccine lots, plan follow-up and herd visits.

Will the client assistant give medical advice?

No. The assistant is designed to answer only from content your practice approved, such as hours and fasting instructions, and never says what test results show. Any message about a symptom, surgery recovery or medication goes to a technician, and the owner sees your urgent-care or after-hours instructions, because the assistant is not an emergency line.

Technical detail

Technical detail

No. The Botlit assistant is designed to answer only from content the practice approves, such as hours, directions, fasting instructions and plan terms, and to name what it used. Any message that mentions a symptom, a post-operative concern or a medication is passed to the technician triage queue with the conversation attached, and the owner sees the practice's urgent-care or after-hours instruction. It is not an emergency channel, it shares plan or result status only after the owner is verified, and it never shares or interprets test values.

Does it work for farm-animal and mixed practices?

Yes, that is part of the design. Each farm keeps its herd records in Healthy Bowl and can give its vet access for a set period to plan visits and leave recommendations. The vet confirms every withdrawal clear date, herd samples are tracked beside clinic samples, and your ambulatory team appears as its own site on the group board.

Technical detail

Technical detail

Yes, that is part of the design. Healthy Bowl holds each farm's herd records, and a farm can grant the herd veterinarian it works with scoped, time-bounded access to plan visits and write back recommendations. Withdrawal clear dates come from the label or the veterinarian's own withdrawal time, and the veterinarian confirms them. Samples from herd visits are logged in LabsOfScience alongside companion-animal samples, and the ambulatory team appears as its own site on the group console.

Do we need all eight products?

No. Each product works on its own, so you can start with the problem that hurts most, such as client messages or staff coverage, and add others later using the same login, roles and record of who did what.

Technical detail

Technical detail

No. Each product works on its own, so a practice can start with the problem that hurts most, such as client messages with Botlit and FluidGrids, or technician coverage and licenses with CrewFoundry. Because all of them run on Burdenoff Workspaces, adding another later reuses the same sign-on, roles and audit trail.

How are client, patient and farm records protected?

Each person, from the front desk to a farm's herd vet, sees only what their role allows, and every action goes into one record of who did what. A farm shares its records with a vet only through access it grants for a set period, and can withdraw it at any time.

Technical detail

Technical detail

Every product runs inside a Burdenoff workspace with role-based access, so a client service representative, a technician, a site manager and a farm's herd vet each see only what their role allows, and every action is recorded in one audit trail. Farm data is shared with a veterinarian only through a grant the farm issues, for a set period, and can revoke at any time. Roles and sites are configured in the product, not built separately for each practice.

Is this available today?

No. This page describes a solution concept: the products are pre-launch, with waitlists, and many pieces here, including the veterinary screens, sample tracking, fridge temperature monitoring, shift rosters and most hand-offs between products, are designed but not yet built. We are glad to walk through what exists today.

Technical detail

Technical detail

This page describes a solution concept. The products are pre-launch, with waitlists, and many capabilities described here are designed but not yet built: the veterinary views, sample tracking, refrigerator probe monitoring, shift rosters and most hand-offs between products. We are glad to walk through what exists today.

Related domains

Where these products also work together

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This is a solution concept: it shows how Burdenoff products are designed to work together in this industry. The images are illustrations of the concepts, not screenshots of the actual products, and every name and figure in them is sample data.