# GovCitizenHub — product assets > 15 published assets for GovCitizenHub (16 files incl. ad sizes): promo films, demos, documents, services, mockups, ads. Source: https://burdenoff.com/products/govcitizenhub/assets ## GovCitizenHub — 2-minute promo film - Product: GovCitizenHub - Category: Promo films - Format: video, mp4, 2:00, 1920x1080 - File: https://assets.burdenoff.com/products/govcitizenhub/promo/govcitizenhub-promo-2min-1080p.mp4 - Captions: https://assets.burdenoff.com/products/govcitizenhub/promo/govcitizenhub-promo-2min-1080p.vtt - Notes: https://assets.burdenoff.com/products/govcitizenhub/promo/govcitizenhub-promo-2min-1080p.md - View: https://burdenoff.com/products?assets=govcitizenhub&asset=govcitizenhub-promo-2min-1080p - Tags: promo, launch, overview, voiceover Two-minute narrated 1080p product film covering catalogue, guided applications, payments, casework, grievances, the AI assistant and the audit log. ### About A narrated 2-minute brand and product film. It opens on a crowded counter queue ("Three counters. One morning gone") and moves through the accountable flow: Find & Apply, Route & Review, Issue & Track. Feature scenes cover apply-from-anywhere with save and resume, casework in one view, geo-tagged grievances with auto-routing, and the roles/permissions and audit trail screen ("Accountable by default"). It closes on "Modernize public service" and a "Start free at govcitizenhub.com" call to action. ### Transcript Transcript generated automatically. - [00:00] One trade license, three counters, a paper form, and a queue that quietly eats your whole morning. - [00:06] Services hide in department silos, payments live somewhere else, and the audit trail has gaps. - [00:15] GovCitizenHub brings it into one place for agencies and citizens. It's live today, with a free plan. - [00:24] Citizens find and apply. The request routes to the right desk for review. - [00:32] Then a verifiable permit or certificate is issued, with status visible at every step. - [00:37] Every service sits in one searchable catalog with eligibility, documents, fees, and turnaround stated up front. - [00:46] Guided forms save and resume, so people apply from a phone or desktop. No counter visit required. - [00:55] Fees, taxes, and fines are paid inside the request, with instant receipts and automatic reconciliation. - [01:04] Officers work each case in one workspace. Verify documents, request information, record decisions with reasons. - [01:18] Spot a pothole? Report it with location and photos. It routes to the right team and tracks to confirmed resolution. - [01:28] The assistant knows which record you have open, never what a citizen typed. Its drafts wait for officer review. - [01:34] Every action is attributed and time stamped in a tamper evident log, ready for audits and information requests. - [01:45] Licenses, payments, certificates, grievances, all on one accountable platform. - [01:50] Modernize public service. Start on the free plan at govcitizenhub.com. ## GovCitizenHub — Apply for a public service demo - Product: GovCitizenHub - Category: Demos - Format: video, webm, 0:53, 1908x890 - File: https://assets.burdenoff.com/products/govcitizenhub/demos/govcitizenhub-demo-apply-service.webm - Notes: https://assets.burdenoff.com/products/govcitizenhub/demos/govcitizenhub-demo-apply-service.md - View: https://burdenoff.com/products?assets=govcitizenhub&asset=govcitizenhub-demo-apply-service - Tags: demo, service-catalog, application, citizen Silent 53-second screen recording of a citizen finding Disaster Relief Application in the Service Catalog, filling the form and submitting it. ### About A silent screen recording of the GovCitizenHub web console (dark theme) showing the citizen-side application flow. The user filters the Service Catalog, picks the published Disaster Relief Application service (Revenue & Disaster Management, free, 7-day SLA), completes the three-step New application wizard and submits. It ends on the submitted application record with its progress tracker. ### Transcript No spoken audio — screen recording. ### Walkthrough - 0:00-0:10 — Service Catalog with category filters (Certificates, Education, Health, Social Welfare, Taxes and Payments, ...). Health shows Health Card Registration, then Social Welfare shows Disaster Relief Application. - 0:10-0:15 — Apply is clicked and the New application wizard opens at step 2, Fill form (Choose service > Fill form > Review & submit). - 0:15-0:35 — Priority is set to High and the application details are typed ("Stuck by disaster renew my insurance"), with a note about the required supporting documents. - 0:35-0:42 — Review & submit is clicked. - 0:42-0:53 — The submitted record APP-MULVTFBM-3ABA, Disaster Relief Application, status Submitted and priority High, with a progress tracker (Submitted > In review > Info requested > Decision), submitted information, case details, documents, required documents (disaster certificate, address proof, bank account details, Aadhaar card), payments, permits and case notes panels. ## GovCitizenHub — Product catalogue (brochure) - Product: GovCitizenHub - Category: Documents - Format: pdf, pdf, 53 pages - File: https://assets.burdenoff.com/products/govcitizenhub/docs/govcitizenhub-brochure.pdf - Notes: https://assets.burdenoff.com/products/govcitizenhub/docs/govcitizenhub-brochure.md - View: https://burdenoff.com/products?assets=govcitizenhub&asset=govcitizenhub-brochure - Tags: brochure, catalogue, pricing, security, ai 53-page landscape product catalogue (2026) covering the problem, the product, AI boundaries, roles, architecture, security, roadmap and pricing. ### About The full 16:9 product catalogue for GovCitizenHub, a government and citizen operations platform. It is written for agency buyers and evaluators. It sets out the product's current status: pre-launch with a waitlist, no formal security certification yet, casework AI triage on the roadmap and not built, and no direct card processing yet. ### Contents - p1 Cover - pp2-4 01 The short version, where it sits, the loop closes - pp5-6 02 Who it is for (citizens, officers, service owners, operations leads) - pp7-10 03 What breaks today (ownership, silence after submission, grievances) - pp11-13 04 What you get (catalogue, routing, payments, ...) - pp14-17 05 Put to work: resident, service-owner and programme-manager scenarios - pp18-27 06 Built AI-native: four pillars, current capabilities, roadmap, boundaries - pp28-30 07 Who does what: six seeded roles - pp31-35 08 Under the hood: federated GraphQL API, data model, lifecycles, standards, deployment - pp36-39 09 Security and trust - pp40-41 10 One product, many front doors (mobile apps, roadmap) - pp42-44 11 Plans: five tiers, four regional bands - pp45-52 12 Why teams choose it, hard questions, alternatives - p53 Start today (waitlist) ## GovCitizenHub — Partner cheat sheet - Product: GovCitizenHub - Category: Documents - Format: pdf, pdf, 1 pages - File: https://assets.burdenoff.com/products/govcitizenhub/docs/govcitizenhub-cheat-sheet.pdf - Notes: https://assets.burdenoff.com/products/govcitizenhub/docs/govcitizenhub-cheat-sheet.md - View: https://burdenoff.com/products?assets=govcitizenhub&asset=govcitizenhub-cheat-sheet - Tags: cheat-sheet, partner, sales, one-pager One-page A4 partner cheat sheet: what it is, 30-second pitch, problems, value, ideal customer, personas and top use cases. ### About A single A4 page for referral partners and sellers, summarising GovCitizenHub on one sheet. It describes the product as one platform where agencies publish, decide and audit public services and citizens apply, pay and track them, and it calls the product pre-launch, launching 2026. ### Contents Single page: What it is · 30-second pitch · Problem we solve · Value proposition · Ideal customer (municipalities, state departments, multi-agency digital-government programmes; not a fit for finance-system replacement or internal IT ticketing) · Who you are talking to (digital-government lead, service owner, case officer, operations lead) · Top use cases. ## GovCitizenHub — Sales & partner playbook - Product: GovCitizenHub - Category: Documents - Format: pdf, pdf, 41 pages - File: https://assets.burdenoff.com/products/govcitizenhub/docs/govcitizenhub-partner-playbook.pdf - Notes: https://assets.burdenoff.com/products/govcitizenhub/docs/govcitizenhub-partner-playbook.md - View: https://burdenoff.com/products?assets=govcitizenhub&asset=govcitizenhub-partner-playbook - Tags: partner-playbook, sales, objections, pricing, referral 41-page A4 sales and partner playbook: pitch, personas, 14 use cases, capabilities, pricing, competitors, objections, referral terms and a mockup appendix. ### About The sales and referral-partner playbook for GovCitizenHub. It tells a partner how to qualify an agency, what to say, what not to oversell (pre-launch, roadmap items) and how referral commission is paid on collected net subscription revenue. ### Contents - p1 Cover - p2 00 How to use this playbook - p3 01 Product overview - pp4-6 03 30-second elevator pitch and problems - pp7-8 Geographies (India first) and buyer personas - pp9-15 08 Top use cases (14 scenarios) - pp16-19 09 Product capabilities, incl. AI and automation - pp20-21 10 Pricing & plans (regional bands A-D) - pp22-23 Competitive alternatives and where we win - pp24-25 14 Demo information - pp26-28 16 Objection handling (12 objections) and discovery questions - p29 The one-question test - pp30-31 19 How to introduce us, deal registration - pp32-33 21 Partner / referral commercials - p34 23 Useful links & sales assets - pp35-40 24 Product mockups visual appendix (39 screens) - p41 Back cover ## GovCitizenHub — Services brochure - Product: GovCitizenHub - Category: Services - Format: pdf, pdf, 11 pages - File: https://assets.burdenoff.com/products/govcitizenhub/services/govcitizenhub-services-brochure.pdf - Notes: https://assets.burdenoff.com/products/govcitizenhub/services/govcitizenhub-services-brochure.md - View: https://burdenoff.com/products?assets=govcitizenhub&asset=govcitizenhub-services-brochure - Tags: services, consulting, service-design, implementation, migration, casework, integrations, analytics, ai, managed-operations, rbac, governance, training Services catalogue for GovCitizenHub: nine consulting, rollout, migration, integration, casework, analytics, managed-operations, governance and training services across two tracks, plus the Discover-Plan-Configure-Operate engagement model. ### About An 11-page landscape (720x405pt) services catalogue for GovCitizenHub. Its look follows the product catalogue: dark navy cover and divider pages, off-white content pages, teal and purple accents and the same serif/grotesk/mono type. The brochure covers every service listed on govcitizenhub.com/services, split into two tracks. "Improve your GovCitizenHub" covers consulting, migration, casework enablement, analytics and AI, security and governance, and training. "Powered by GovCitizenHub" covers done-for-you service rollout, integrations and managed operations. It is written for agency and programme leaders who are deciding whether to bring in expert help. Pricing is on request; the brochure points readers to govcitizenhub.com/contact, contact@govcitizenhub.com and +91-7358445777. ### Contents 1. Cover: "Expert hands on GovCitizenHub", with the three service principles 2. 01 What we do: overview of both tracks and their services 3. 02 Track one divider: Improve your GovCitizenHub 4. Design, move, operate: 2.1 Digital-Government Consulting & Service Design, 2.2 Migration & Onboarding from Legacy Systems, 2.3 Casework & Operations Enablement 5. Measure, govern, enable: 2.4 Analytics & AI Enablement, 2.5 Security, RBAC & Governance, 2.6 Training & Team Enablement 6. 03 Track two divider: Powered by GovCitizenHub ("We set it up with you") 7. Powered by GovCitizenHub: 3.1 Implementation & Service Rollout, 3.2 Integrations & Interoperability, 3.3 Managed Operations 8. Or hand us the queue: managed operations, plus Support & SLAs as the site describes them 9. 04 How we engage: Discover, Plan, Configure, Operate; engagement model; pricing (contact us) 10. 05 We leave your team able to run it without us: enablement and how to start 11. Contact: govcitizenhub.com/contact, email, phone, services page, app.govcitizenhub.com ## GovCitizenHub — UI mockups - Product: GovCitizenHub - Category: Mockups - Format: pdf, pdf, 36 pages - File: https://assets.burdenoff.com/products/govcitizenhub/mockups/govcitizenhub-mockups.pdf - Notes: https://assets.burdenoff.com/products/govcitizenhub/mockups/govcitizenhub-mockups.md - View: https://burdenoff.com/products?assets=govcitizenhub&asset=govcitizenhub-mockups - Tags: mockups, ui, screens, design 36-page 16:9 deck of full-screen GovCitizenHub UI mockups, from service catalogue and casework to community intelligence and AI proposal review. ### About An image-only deck (no extractable text) of high-fidelity light-theme UI mockups, one screen per page. The screens range from the service catalogue and casework to the jurisdiction directory, budget transparency, elections and the AI proposal queue. ### Contents - pp1-6 Dashboard, Service Catalog, Birth Certificate service detail, Create service, New application, application case view - pp7-12 Case notes, Documents, Payments ledger, Permits register / issue permit, public Verify a permit, Report a grievance - pp13-18 Applications queue, grievance detail (Broken street light on Main Road), Agencies, Roles & Permissions with Audit Trail, citizen Track your requests, mobile app - pp19-24 Jurisdiction directory, Northbridge District profile, governance, budget transparency, development projects, indicators - pp25-30 Benchmarking, service & department performance, public asset registry map, elections & participation, open data catalogue, suggest a correction / review queue - pp31-36 In-console assistant on a Trade Licence Renewal, score-withheld district view, semantic service discovery, proposals for review, SLA watch, agent tool surface ## GovCitizenHub — Ad image 01: Dress code pyjamas - Product: GovCitizenHub - Category: Ads - Format: image, png, 1080x1350 - File: https://assets.burdenoff.com/products/govcitizenhub/ads/images/govcitizenhub-ad-img-01-dress-code-pyjamas.png - Notes: https://assets.burdenoff.com/products/govcitizenhub/ads/images/govcitizenhub-ad-img-01-dress-code-pyjamas.md - View: https://burdenoff.com/products?assets=govcitizenhub&asset=govcitizenhub-ad-img-01-dress-code-pyjamas - Tags: ad, image, 4x5, online-application 4:5 ad: "This season's dress code for public services: pyjamas." Residents apply from any device, no counter visit. ### About A 1080x1350 (4:5) feed creative aimed at residents, promoting applying online instead of queueing at a counter. ### Visual A fashion-runway illustration of people in pyjamas holding phones, with the GovCitizenHub mascot in the front row. Eyebrow: "No counter visit required". Headline: "This season's dress code for public services: pyjamas." Body: "Let residents apply from a phone, tablet or desktop, and save to pick up later. No app store required." CTA: Explore the Platform → govcitizenhub.com. Tagline badge: Public service, at your service. ## GovCitizenHub — Ad image 02: Certificate sommelier - Product: GovCitizenHub - Category: Ads - Format: image, png, 1080x1080 - File: https://assets.burdenoff.com/products/govcitizenhub/ads/images/govcitizenhub-ad-img-02-certificate-sommelier.png - Notes: https://assets.burdenoff.com/products/govcitizenhub/ads/images/govcitizenhub-ad-img-02-certificate-sommelier.md - View: https://burdenoff.com/products?assets=govcitizenhub&asset=govcitizenhub-ad-img-02-certificate-sommelier - Tags: ad, image, 1x1, verifiable-permits, agencies 1:1 ad for agencies: "Still sniffing certificates to see if they're real?" Permits carry a printed code anyone can verify. ### About A 1080x1080 square creative aimed at agencies that issue permits, promoting public verification of issued documents. ### Visual A candle-lit restaurant scene: an elderly sommelier sniffs a certificate while the mascot holds up a verification card (GOV-7Q4K-2291, Genuine and current). Eyebrow: "For agencies that issue permits". Headline: "Still sniffing certificates to see if they're real?" Body: "Issue permits with a printed code anyone can check: genuine and current, or revoked, expired or no match. No login. No account." CTA: See How It Works → govcitizenhub.com. ## GovCitizenHub — Ad image 03: Hole in one - Product: GovCitizenHub - Category: Ads - Format: image, png, 1080x1920 - File: https://assets.burdenoff.com/products/govcitizenhub/ads/images/govcitizenhub-ad-img-03-hole-in-one.png - Notes: https://assets.burdenoff.com/products/govcitizenhub/ads/images/govcitizenhub-ad-img-03-hole-in-one.md - View: https://burdenoff.com/products?assets=govcitizenhub&asset=govcitizenhub-ad-img-03-hole-in-one - Tags: ad, image, 9x16, grievances, municipal 9:16 story ad for municipal teams: "Hole in one? Drop a pin." Residents report issues with a pin and photo and track them to resolution. ### About A 1080x1920 (9:16) story creative aimed at city and municipal teams, promoting geo-tagged grievance reporting. ### Visual A mosaic-tile illustration of a street with a pothole, a map pin, a resident with a dog and the mascot. Eyebrow: "For city and municipal teams". Headline: "Hole in one? Drop a pin." Body: "Let residents drop a pin, add a photo, and track it through to a confirmed resolution." CTA: Explore the Platform → govcitizenhub.com. ## GovCitizenHub — Ad image 04: T-minus zero (1200x628) - Product: GovCitizenHub - Category: Ads - Format: image, png, 1200x628 - File: https://assets.burdenoff.com/products/govcitizenhub/ads/images/govcitizenhub-ad-img-04-t-minus-new-service-1200x628.png - Other sizes: https://assets.burdenoff.com/products/govcitizenhub/ads/images/govcitizenhub-ad-img-04-t-minus-new-service-1920x1080.png - Notes: https://assets.burdenoff.com/products/govcitizenhub/ads/images/govcitizenhub-ad-img-04-t-minus-new-service-1200x628.md - View: https://burdenoff.com/products?assets=govcitizenhub&asset=govcitizenhub-ad-img-04-t-minus-new-service-1200x628 - Tags: ad, image, 1200x628, service-catalog, service-owners 1200x628 link-ad variant: "T-minus zero to a new public service." Fees, documents, workflow and form fields all GO. ### About The 1200x628 (link / LinkedIn) variant of creative 04, aimed at service owners. It promotes publishing a new service to the catalogue without a release cycle. ### Visual An isometric launch scene: a service owner presses a launch button and a rocket lifts off from a desk, while a colleague types and the mascot cheers. Eyebrow: "For service owners". Headline: "T-minus zero to a new public service." Checklist: Fees GO, Required documents GO, Review workflow GO, Form fields GO. CTA: Get started free → govcitizenhub.com. ## GovCitizenHub — Ad image 05: Show your working - Product: GovCitizenHub - Category: Ads - Format: image, png, 1080x1350 - File: https://assets.burdenoff.com/products/govcitizenhub/ads/images/govcitizenhub-ad-img-05-show-your-working.png - Notes: https://assets.burdenoff.com/products/govcitizenhub/ads/images/govcitizenhub-ad-img-05-show-your-working.md - View: https://burdenoff.com/products?assets=govcitizenhub&asset=govcitizenhub-ad-img-05-show-your-working - Tags: ad, image, 4x5, ai-native, analytics, transparency 4:5 ad: "Scores that show their working." Every score prints the figures behind it; too little data means it is withheld. ### About A 1080x1350 (4:5) creative promoting GovCitizenHub's evidence-first, AI-native analytics. It links to govcitizenhub.com/ai. ### Visual A chalkboard drawing of the mascot with "74 / 100" circled, a teacher's "91 See me" correction, and notes such as "indicators measured 12 of 14" and "withheld". Eyebrow: "Every number you publish can be traced". Headline: "Scores that show their working." Body: "Every score shows the figures behind it, right under the claim. Too little measured? It's withheld, not guessed. No model in today's scores. See what AI does and doesn't do." CTA: See how GovCitizenHub is AI-native → govcitizenhub.com/ai. ## GovCitizenHub — Ad 01: Civic ASMR - Product: GovCitizenHub - Category: Ads - Format: video, mp4, 0:50, 1080x1920 - File: https://assets.burdenoff.com/products/govcitizenhub/ads/videos/govcitizenhub-ad-video-01-civic-asmr.mp4 - Captions: https://assets.burdenoff.com/products/govcitizenhub/ads/videos/govcitizenhub-ad-video-01-civic-asmr.vtt - Notes: https://assets.burdenoff.com/products/govcitizenhub/ads/videos/govcitizenhub-ad-video-01-civic-asmr.md - View: https://burdenoff.com/products?assets=govcitizenhub&asset=govcitizenhub-ad-video-01-civic-asmr - Tags: ad, video, vertical, status-tracking, notifications Vertical 50-second ASMR-parody spot where the GovCitizenHub mascot whispers a request's status updates: nothing goes silent. ### About A 9:16 animated social spot styled as an ASMR livestream ("Civic ASMR", mic level meter, chat comments). The building mascot starts with an application stuck on pending, then whispers through a Community fair event-permit request moving Received > Under review > Information requested (proof of address uploaded) > Decided. Theme is milestone alerts on every request. The end card reads "Nothing goes silent. Public service, at your service" with Explore the Platform at govcitizenhub.com. ### Transcript Whispered narration. Transcript generated automatically; timings are approximate. - [00:01] ...to Civic ASMR. Today: an application with no updates. Sorry. Old habit. Let's try the good stuff. Same thread. - [00:29] Alerts at every milestone. Nothing goes silent. Public service... sorry. Public service, at your service. - [00:40] Public service, at your service. Explore the platform: govcitizenhub.com. ## GovCitizenHub — Ad 02: Where is the reason? - Product: GovCitizenHub - Category: Ads - Format: video, mp4, 0:52, 1920x1080 - File: https://assets.burdenoff.com/products/govcitizenhub/ads/videos/govcitizenhub-ad-video-02-where-is-the-reason.mp4 - Captions: https://assets.burdenoff.com/products/govcitizenhub/ads/videos/govcitizenhub-ad-video-02-where-is-the-reason.vtt - Notes: https://assets.burdenoff.com/products/govcitizenhub/ads/videos/govcitizenhub-ad-video-02-where-is-the-reason.md - View: https://burdenoff.com/products?assets=govcitizenhub&asset=govcitizenhub-ad-video-02-where-is-the-reason - Tags: ad, video, landscape, casework, decisions, audit 16:9 52-second courtroom comedy spot: a rejected permit is defended with a case record that shows every decision, time and officer. ### About An animated 16:9 spot set in a courtroom. A judge asks why a permit was rejected and by whom. The answer used to be spread across six spreadsheets, two inboxes and Gary's memory. The mascot's counsel shows Exhibit A instead: the market-stall permit application case with Review started, Information requested (stall site plan, answered in the same thread) and Rejected with the reason "site plan blocks the fire lane", each time-stamped and attributed to Officer H. Adeyemi. The end card reads "Decisions that explain themselves", Get started free at govcitizenhub.com. ### Transcript Transcript generated automatically. - [00:00] Where is the reason? - [00:02] Order! Order! - [00:04] Somebody pass me my wig. - [00:06] Rejected! Why? By whom? - [00:09] Your Honor, it's in six spreadsheets, two inboxes, and Gary's memory. - [00:16] Poor Gary. - [00:18] Your Honor, it's all in the case. - [00:22] Site plan requested. - [00:27] Answered in the same thread. - [00:29] Then rejected. It blocks the fire lane. - [00:32] 14:10. My name. - [00:35] That's annoyingly clear. - [00:37] The court is satisfied. - [00:39] With reasons. - [00:45] Public service. At your service. - [00:47] Get started free at govcitizenhub.com ## GovCitizenHub — Ad 03: The loop line - Product: GovCitizenHub - Category: Ads - Format: video, mp4, 0:46, 1080x1920 - File: https://assets.burdenoff.com/products/govcitizenhub/ads/videos/govcitizenhub-ad-video-03-the-loop-line.mp4 - Captions: https://assets.burdenoff.com/products/govcitizenhub/ads/videos/govcitizenhub-ad-video-03-the-loop-line.vtt - Notes: https://assets.burdenoff.com/products/govcitizenhub/ads/videos/govcitizenhub-ad-video-03-the-loop-line.md - View: https://burdenoff.com/products?assets=govcitizenhub&asset=govcitizenhub-ad-video-03-the-loop-line - Tags: ad, video, vertical, grievances, assignment Vertical 46-second spot: a broken-street-light grievance circles a toy railway past every desk until an officer assigns it by hand. ### About A 9:16 animated spot. Grievances ride a looping toy railway past Desk 1, Public Works, Parks and Front Desk because nobody owns them ("Which desk owns this?"). The mascot pulls the signal levers while a Grievances list shows Broken street light, Fallen tree and Blocked drain being claimed with Assign to me by Officer June, Nia and Abel. Triage is by hand. The end card reads "Give each civic issue an owner. Open a grievance, click Assign to me, set its priority", Get started free at govcitizenhub.com. ### Transcript Transcript generated automatically. - [00:00] Now passing Desk 1 again. Not ours. Lovely request, though. - [00:07] Broken street light... Desk 1 again. - [00:11] Right, that's quite enough sightseeing - [00:16] One queue. Open one, assign it. By hand. - [00:23] That one's mine. I'm holding a line again - [00:34] Public service, at your service. Get started free at govcitizenhub.com.